Frequently Asked Questions
Everything you need to know about our luxury home accessories and services.
What is the standard delivery time for orders?
We aim to dispatch all orders within 24-48 hours. Standard UK delivery typically takes 2-3 working days, while international shipping timelines vary by destination.
Do you offer a photo printing and framing service?
Yes, we offer a bespoke service where you can upload your images directly to our website, and we will professionally print and fit them into your chosen Addison Ross frame.
What is your return policy for home accessories?
We offer a 28-day return policy for most items in their original packaging. Please note that personalized items, such as custom-printed photos, are non-refundable unless they arrive damaged.
Are your lacquered trays heat resistant?
Our luxury lacquered trays are finished with a high-quality coating that is heat resistant up to 100°C (212°F), making them perfect for serving hot beverages.
Do you ship your products internationally?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the size of your order.
How should I care for my silver-plated frames?
To maintain the brilliance of our silver-plated frames, we recommend cleaning them with a soft, dry microfiber cloth. Avoid using harsh chemicals or abrasive cleaners that could damage the protective lacquer.